Privacy Policy Overview

Your privacy matters to us. This policy describes how we collect, process, and protect your personal information in line with Australian requirements.

Information We Collect

We collect personal data only as necessary to provide services and communicate with you efficiently.

• Contact information, such as your name, email address, and phone number submitted via forms.
• Details about your enquiry, including the nature of your request and relevant correspondence.
• Website usage details like browser type, device, location data, and interaction logs.
• Cookies and tracking technologies as described in our Cookie Policy.

How We Use Your Information

Your data is only used to support our services, provide requested responses, and improve our interactions.

• Communicate with you about your requests and future sessions.
• Improve our service delivery based on feedback and engagement analytics.
• Fulfil legal, regulatory, or compliance obligations as required.
• Secure our website and prevent unauthorised access or misuse.

Legal Basis for Processing

We handle your data under lawful bases established under the Australian Privacy Act.

Processing is based on your consent, performance of a contract when engaging our services, legal obligations, or legitimate interest in improving our business operations.

How We Share

We do not sell your data. Information is only disclosed in the following circumstances:

• To IT service providers and contractors assisting service delivery, bound by confidentiality agreements.
• Where required by applicable law, regulation, or government authority.
• In case of business transfer or restructuring; you will be notified before material changes.

Data Security

We follow industry best practices to protect your personal data from loss, misuse, or alteration. Physical, electronic, and procedural safeguards help safeguard all information collected, with regular reviews of technology and policies to meet current standards.

Your Rights

You have certain data rights according to Australian law.

• Request access to personal data we hold about you.
• Request correction if any information we hold is inaccurate.
• Request deletion of your data, with certain legal exceptions.
• Request that we cease using your data for marketing or direct contact purposes.

About Cookies

We use cookies to facilitate functionality, analytics, and security of our site. For more detail, read our Cookie Policy or manage your preferences in your browser settings.

See Cookie Policy See Cookie Policy

Contact Us

For questions about data use or privacy, please contact us with your request and we will respond promptly.

Privacy Policy Changes

Updates may be made to this policy. Significant amendments will be posted here with date and notice of revision.